Our IT Advisors will be on-site on a weekly basis (or more), to build personal relationships and integrate with your team. This serves as the foundation of our forward-leaning support model: direct observations and powerful questions lead to relevant and strategic technology solutions for your business. We strive to eliminate issues before they occur, and our on-site time provides us with the knowledge necessary to guide your firm’s technology decisions for the future.
At Sobo, we believe that providing a prompt response to our clients is imperative. We have personable, qualified IT Advisors on hand at all times to immediately address any technical issue that may arise. We don’t work in silos – our IT Advisors can help with any and all technical issues you may experience. In the event that an issue cannot be resolved remotely, we have staff available to be on-site at a moment’s notice.
Sobo utilizes industry-leading software to proactively monitor your entire infrastructure – from desktops, laptops, and printers, to servers and back-end appliances. Tracking this in real time allows us to solve problems before they occur, and ensures optimal uptime for your company.